The Process


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General steps to become a Senior Helpers Franchisee

Our Discovery Process is designed to give you a complete evaluation of Senior Helpers while we consider you in becoming part of the Senior Helpers family. A good fit is important to us in strengthening our brand and for you to find the right elder care franchise opportunity. We here at Senior Helpers take pride in our work and share core values to ensure a level of excellence unmatched in our industry. Here is what you can expect as you move through the process of becoming an owner of a Senior Helpers franchise.


Step 1: First Call.

During our first call we will review territory availability and a general overview of the investment and our company. We’ll talk about you and your goals of owning a homecare business as well as your background. You will be asked to fill out a short preliminary consideration form so we can better understand you.


Step 2: Concept Discussion.

This one-hour call will be held via a live webinar to discuss our company history, vision, and brand differentiators. Senior Helpers is a national leader with proprietary programs to market and promote your business within your community. We will review our scope of services and brand differentiators for you to begin to understand why Senior Helpers is a trusted leader in homecare. We also will review the details of the investment and analysis of your financing options. At the conclusion of this call, we will send you our Franchise Disclosure Document (FDD). The FDD contains information to help evaluate the investment costs and includes a financial performance representation of our existing territories.


Step 3: Training and Operations Discussion.

This call will begin by reviewing any questions you have regarding the FDD. The webinar portion of this call will cover the outstanding support you will receive by the operations and training teams in preparing to open your office. Step-by-step guidance is given for office setup, operational policy and procedures, staffing, financial planning and licensing, and regulations. Ongoing support will include organizational chart analysis, training systems to ensure your team stays abreast of industry trends, key performance indicator monitoring, marketing, compliance, and operational reviews.


Step 4: Marketing and Information Technology Discussion.

This call is designed to give you a complete understanding of the role our marketing team plays in driving new business to Senior Helpers offices. Our world class team provides all of the marketing programs and collateral to support our unique programs and services. Commercials, radio spots, and our celebrity spokesperson, Leeza Gibbons, are just a few of the ways we will support your marketing efforts so you can focus on operating your successful business. We also will discuss our newest technology software, Kinnser ADL, and how it has revolutionized the way we run our homecare businesses.


Step 5: Validation.

An important part of learning about our company is to speak with people you might be joining in the Senior Helpers family. You can ask a franchisee anything and get the perspective of someone who runs a Senior Helpers business to help you in preparing to open your own Senior Helpers.


Step 6: Interview with Senior Management.

This call is typically with a member of senior management such as our CEO to get an in-depth understanding of our vision, core values, and direction as we move ahead. It is also a chance to get to know you better as we consider the final step in our process, the Discovery Day, in awarding a franchise opportunity.


Step 7: Discovery Day.

Once approved, you will be invited to visit our corporate headquarters in Timonium, Maryland to meet the team who will support you in owning a Senior Helpers franchise. Individual meetings with key members of the executive team will provide a comprehensive overview of each department. At the conclusion of the day, once all parties agree to move forward, an award is given and we will guide you through the signing of documents and immediately begin the pre-opening process with the operations team. The Discovery process will now be complete but the exciting journey now begins as you will be part of the prestigious Senior Helpers family!

This information is not intended as an offer to sell a franchise. It is for informational purposes only. Currently, SH Franchising, LLC is not registered in the following states: RI and SD. We cannot offer a franchise in these states until we have complied with applicable pre-sale registration and disclosure requirements. SH Franchising, LLC is the franchisor and is currently headquartered at 1966 Greenspring Drive, Suite 507, Timonium, MD 21093.