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Frequently Asked Home Care Questions

Frequently Asked Home Care Questions

Get the answers you need for questions about Senior Helpers Franchise and senior care services

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Below are several questions Senior Helpers frequently receives about franchising. If you don’t see a question answered here, please contact us.

Yes, we have a host of third-party lender options with no-cost qualification and guided consultation through the whole lending process. Ask our development team how to get started.

The senior population is growing at an astounding pace. Each day for the next few decades 10,000+ seniors in the U.S. will turn 65. Today there are nearly 42.5 million adults in the U.S. age 65+ – a number that will double to 84 million over the next thirty years. Senior Helpers is positioned as one of the leading providers in this growing market.

Absolutely, our franchises are given a group of zip codes that only they can provide service to clients within them.

Please speak with our franchise development team to discuss opportunities within your area.

No, our family of owners come from a variety of backgrounds including sales, marketing, HR, management, customer service, prior or current business ownership, and administration. The areas where we find commonality are drive, integrity, self-starters, compassionate, efficient time management, and a passion for working with and helping others.

Yes, our comprehensive new owner training starts with a 10-day visit to our corporate headquarters where you will be working with our leadership and support team in our training facility. Beyond your initial start-up and opening phase, you will be working with a business development manager providing ongoing operational support and guidance. Our company culture focuses on continuing education for our corporate team as well as our franchise owners. You will be provided many additional resources to help support the growth of your business.

Below are several questions Senior Helpers frequently receives from clients seeking senior care services. If you don’t see a question answered here, please contact us.

During the initial assessment, we take detailed notes about your loved one’s hobbies, interests, and needs. We then review our caregiver pool to find the person with the matching personality and skills. A member of our team will also be present on the first day of home care for the caregiver introduction and to ensure a smooth start.

Yes, extensively. We start by hiring caregivers who have experience working in senior care, then we provide education on Senior Helpers’ processes, standards, and core values. New caregivers complete a 6-hour orientation training that includes topics such as rights of clients, infection control, client care tips, and more. All caregivers have access to dozens of training topics about health care and senior care. 

No, you should never pay a caregiver directly. One designated family member will receive an invoice every other week, and payment should be remitted directly to our office.

​It depends on the type of service you have requested. It might include grocery shopping and running errands in the morning, preparing and eating lunch, preparing dinner for later, and going for a walk and playing games in the afternoon. We also have many activities available for our caregivers to check out from our Client Resource Library, including mind-stimulating programs for our clients with Alzheimer’s or dementia.

We can’t guarantee your caregiver will always be available, but we’ll make every effort to have the same caregiver for every visit. We may occasionally introduce a new caregiver so that you’ll always have an available “substitute” who is familiar with your loved one’s needs and with whom you feel comfortable.

If you or your senior family member is uncomfortable for any reason, please let us know – you won’t hurt anyone’s feelings. The most important thing is that you are happy and feel comfortable with your caregiver. If you would like us to find a new caregiver, call our office and we will assist you.

​On days when your caregiver is unavailable, we make every effort to find a substitute who is also a great match for your loved one. We will call to notify you of the situation, and if you have not previously met the substitute caregiver, a member of our team will typically come to your home to make introductions.

​Senior Helpers locations provide a full range of senior services that may include Wellness Watch, Sitter Services, Care Management, Relocation Assistance, and much more. Please contact your local office to find out more.

When provided with a schedule, our caregivers can remind their clients to take medication at appropriate times, but they cannot assist or administer the medication.

It’s those everyday chores our caregivers offer to help keep the home tidy, including doing the dishes and laundry, ironing, changing the linens, and vacuuming.

​Senior Helpers is here for you as much or as little as you need us during this stressful and difficult time. As soon as you can, call our office to let us know the specific situation and an estimated length of hospital stay. We can help by providing our Sitter Services, during which a caregiver will stay with your loved one so you can get some rest. We can also assist with the transition to home, and making sure they are following the steps recommended by their doctor.

​Right away. Senior Helpers is known for our quick-start home care approach, which provides the care you need, when you need it.

We do have a standard service agreement that outlines the services that we will provide, which protects you and us. However, you can cancel our service at any time with at least two weeks' notice.

Absolutely! We just ask that you give us as much notice as possible by calling our office. Any cancellations with less than 24 hours' notice may be subject to fees.

If you have any concerns or questions, please don’t hesitate to contact our office and speak with a member of our team.